Duty Manager

**Job Requisition ID**:174668

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview Of The Role**:

- The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.

**What You Will Do**:
**Team Leadership**:

- Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
- Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.
- Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
- Ensure the team is properly trained on product knowledge, customer service standards, and store policies.

**Store Operations Management**:

- Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
- Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
- Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.

**Customer Service Excellence**:

- Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
- Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
- Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.

**Stock and Inventory Management**:

- Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
- Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
- Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.
- Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.

**Compliance and Standards**:

- Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
- Ensure the department is compliant with all Trading Safety, legal, and health & safety regulations to create a safe and welcoming environment for both customers and staff.
- Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.

**Sales and Merchandising**:

- Work with the store leadership team to set and achieve sales targets, continually driving the department’s performance.
- Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.
- Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.
- Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.
- Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.

**Required Skills To Be Successful**:

- Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.
- A strong commitment to customer service, with the ability to lead by example in customer interactions.
- Ability to work under pressure, handle challenging situations, and multi-task effectively.
- Proficiency in using stock management tools and managing inv