Customer Service Supervisor

1 week ago

مصر, Egypt German University in Cairo Full time

**Responsibilities**:

- Supervising the Customer Service staff on their daily responsibilities.
- Following up on received complaints & corresponding to sender.
- Ensures adherence to GUC policies & values through monitoring and coaching staff.
- Communicating with other departments to facilitate problem solving.
- Providing staff with updated received information & answer their inquiries.
- Monitoring calls queue and take calls in times of high call volume
- Assisting and replacing Customer Service Manager during absence.
- Preparing reports when needed.

Skills and Abilities needed:
1. Excellent interpersonal & communication skills with the ability to communicate clearly and effectively.

2. Respectable, professional, courteous, helpful, patient and good listener.

3. Ability to multi-task under pressure & meet deadlines in timely manner.

4. Knowledgeable, reliable & demonstrates a high level of integrity

5. Details oriented with excellent organizational skills and accuracy.

Qualifications:
1. Education: University graduate.

2. Eight + years customer service experience with at least two years in a supervisory position (Previous experience in customer service is a must).

3. Excellent Arabic and English language skills.

4. Excellent computer skills.

  • Customer Service Officer

    1 week ago

    مصر, Egypt Majid al Futtaim Properties Full time

    Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region,...

  • Customer Service Representative

    6 hours ago

    مصر, Egypt Lakeview Residence Full time

    The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. Deal with anything related to customer concerns. Requires a person who has knowledge of...

  • Supervisor Lounge Services

    1 week ago

    مصر, Egypt Staff Arabia Full time

    Excellent Vacancies in Cairo Airport Premium Lounge Premium Lounge in Cairo Airport requires experienced & talented calibers for its premium lounge to fulfill the following position: - Supervisor Lounge Services Main Requirements: Supervisor Lounge Services - Bachelor degree is a must - Minimum 5 years’ experience in hospitality related industry. -...

  • Service Supervisor Ii

    1 week ago

    مصر, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Service Supervisor Iii

    1 week ago

    مصر, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Customer Service Officer

    6 hours ago

    مصر, Egypt Jobzella.com Full time

    1. Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale etc) and reports any issues to the Floor Supervisor on duty and the relevant Technician. 2. Carries out small technical jobs (e.g. blocked tickets), empties and reconciles token machines when necessary and...

  • Customer Service Representative

    2 days ago

    مصر, Egypt Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...

  • Service Supervisor I

    2 weeks ago

    مصر, Egypt Halliburton Full time

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...

  • Call Center Supervisor

    6 hours ago

    مصر, Egypt 1st Talent Full time

    **- Job Type; Full Time Onsite Job\** **- Job Location; Dammam, KSA** **Customer Service Supervisor / Call Center Supervisor** We are hiring A "Customer Service Supervisor / Call Center Supervisor" for a Medical Center in Dammam, Saudi Arabia **Job Summary**: - He will be responsible for supervising customer services activities - Will be responsible for...

  • Customer Service Supervisor

    6 hours ago

    مصر, Egypt Joy & Learn Egypt Full time

    Establishes policies by entering client information, confirming pricing. Informs clients by explaining procedures, answering questions, providing information. Maintains communication equipment by reporting problems. Preferably who have experience in the field of educational furniture. Social insurance Medical insurance Transportation Official holidays Annual...