Itsm Consultant

2 weeks ago

القاهرة, Egypt SWATX Full time

SWATX is seeking for an ITSM Consultant who can cover below requirements for a 6-month or more engagement.
- Assessment and Analysis: Evaluate current processes and identify gaps.
- Process Design: Develop structured workflows for Incident, Change, and Problem Management.
- Capacity Planning: Optimize costs.
- Purchasing: CAPEX/OPEX
- Deployment: Standardize image and factory service for faster hardware delivery.
- Operations: Develop a managed service or outsourcing model, focusing on ticketing, license assessments, and asset management.
- Retirement: Propose data sanitization, device selling, buy-back options, CSR initiatives, or selling to employees.
- Subsidiary Exit: Define a clear exit process
- Preferred ITIL Master Certified

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