Program Manager, Fulfillment By Amazon

3 days ago

مصر, Egypt Souq.com for E-Commerce LLC Full time

Bachelor’s Degree (Business, Engineering, Operations, Supply Chain, Transportation Logistics, etc.) from an accredited university or 3+ years’ experience. MBA is a plus.
- Ability to organize and manage multiple tasks simultaneously
- Ability to work in an ambiguous environment
- Ability to handle changing priorities and use good judgment when working in stressful situations
- Demonstrable problem-solving, mathematical and analytical skills using data to drive decisions in a business environment
- Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization

Job summary
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon.eg is seeking a creative, goal-oriented and highly entrepreneurial person to join our exciting and fast-paced 3P team. Our team is growing and if you are passionate about improving our selection, price, and convenience through key partnerships, this role may be a great match.

We are looking for an action-oriented individual who will be responsible for working closely with sellers, seller support, customer service, sales, operations, to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience.

**Responsibilities include, but are not limited to**:
Strong ability to quickly understand and assess results and the business impact of trends to make the best decisions based on available data.
Define metrics to measure operations performance and drive continuous improvement by identifying ways to streamline processes and reduce non-value added work.
Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
Communicate with external customers (Carriers, Sellers) and internal customers (Retail, Fulfillment Centers, Regional PMs)
Maintain/update internal documentation for internal training and reference.

Strong data mining, data analysis and problem solving skills
Intermediate to expertise with MS

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