IT Technical Support
2 days ago
**Responsibilities**:
**System & Security**:
- Set a backup plan for all users’ data and all systems data regularly
- Search for the most updated releases to maintain up-to -date software & data file security
- Participate in the implementation of new systems when required
- Monitor and report system performance for all internal clients
- Manage company’s surveillance system monitoring and maintenance on a weekly basis
**IT Hardware**:
- Manage IT hardware assets and accessories procurement upon request
- Participate in the installation and upgrading of all software, hardware, cabling, terminals, and networking to meet users’ needs
**Customer Service**:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware through standard help desk procedures upon request
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Follow up with Employees to ensure issue has been resolved
- Run a preventive maintenance plan for all computer users
- Track and route problems, requests, and document resolutions in FAQs knowledgebase
- Educate employees on all company practices related to cyber security through the awareness sessions done quarterly or as agreed with department Head
**Qualifications**:
- 1-3 years of experience in the IT field in similar post
- Bachelor’s Degree in engineering, Computer Science, etc.
- Network Plus certificate
- MS SQL knowledge is a plus
- Surveillance systems (DVR - Cameras - Access Doors)
- MS Services -Networks - MCSE (Microsoft Certified System Engineer), Cyber Security
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