German Incident Management

**Long Description**: 1.1 ROLE PURPOSE: Acts as Service Desk Support to enterprise end users through the customer’s 1st Line Support Helpdesk (Local, Regional, or Global Helpdesk) based on Helpdesk to Helpdesk Support Model providing Service Desk functionalities (Authorization Management, Service Request Management, Incident Management, Inventory...

**Role Purpose**: TProvide Technical Coaching and mentoring with all team members of incident management team to excel operation KPI and Identifies adverse performance trends, patterns and areas where improvement can be achieved. **Key Accountabilities and Decision Ownership**: - Develop and maintain technical learning paths for the incident management...

**About the role**: Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration...

Work on 2 main technologies: switched Voice (known in OBS as BTG) and Microsoft Telephony (Lync, Skype for Business) Provide second level expert support for OBS customers in both technologies Ensure outstanding customer experience Own incidents/changes according to shift rules Own incident through its life ensuring service restoration & customer's...

**About the role**: The successful Major Incident Manager will have the relevant skills and experience specified below. **Job Description**: Main Responsibilities include: - Operating and maintaining the Incident management process and governance framework. - Command high profile major incidents within complex environments engaging internal and external...

**Summary** **Responsibilities** - Writing developmentally appropriate, well-structured, and pedagogically rich content aimed at students learning German as an additional language - Analyzing textbooks and curricula to derive course structure and plan content - Identifying topics where content needs to be added or improved - Suggesting design changes and...

**Position: Customer Care Agent (German-Speaking)** **Location: Cairo, Egypt** **Summary**: We are looking for a skilled and customer-oriented German-Speaking Customer Care Agent to join our dedicated customer care team. As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries...

Provide a professional first and second technical support for a large customer - Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution - Owns the chronic and the complex problems / incidents. - Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team. - Diagnose...

About goFLUENT For the past 22 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device. Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning...

**About the Role** The Digital Forensics & Incident Response (DFIR) Analyst will work to address security incidents, hunt down security risks or incidents within the environment, and act as a supporting team member in Cyber Defense. This position requires a good understanding of technology, tools, policies, and standards related to security systems and...