Security Sdwan Expert

1 week ago

مصر, Egypt Orange Business Services Full time

**About the role**:
Key tasks and responsibilities:

- Troubleshooting and resolving high complexity customer faults.
- Provide next level technical support for SDWAN as a service.
- Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
- Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through: Problem Management Dashboard.
- Perform solution releases by authorizing, validating (changes, upgrades, updates, patches and migrations) and implementing them.
- Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
- Perform SIPs actions managed by senior engineers and update the action plan of the SIP
- Perform technical & management escalation as implied by the escalation process to ensure security tasks are progressing toward resolution and/or completion.

**About you**:
Skills and Qualifications:

- Excellent network troubleshooting skills in the following:
A. Network devices: (Routers, switches)

B. Security Devices: (Checkpoint, Cisco ASA, Bluecoat & Ironport Proxies, F5, Fortigate, PaloAlto, Zscaler, Safenet, Pulse secure, McaAfee IPSs, Pulse secure,
Juniper SRX & netscreen)

C. Routing protocols (EIGRP, OSPF, EIGRP and BGP).
- Good Knowledge of QoS
- Excellent Knowledge of Tunneling protocols;GRE & IPSEC (Traditional, Advanced & ADVPN)
- Must Have CCNA & CCNP (R,SW) Certification
- SDWAN technologies (Fortinet) is Must
- Nice to Have CCIP, SDWAN technologies (Viptela, Meraki)

**Additional information**:
Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

**Department**:
Customer Services & Operations

**Contract**:
Regular

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