Junior IT Support

2 weeks ago

مصر, Egypt SABIS Network Full time

Assisting in all daily IT operations, including but not limited to asset maintenance, IT operation reporting and data entry, capacity planning, product evaluation and recommendation, hardware installation and troubleshooting, end-user and staff IT support and training, in accordance with business requirements and SABIS® standards.

Key Responsibilities:

- Understanding user requirements to enhance existing procedures and improve efficiency.
- Developing new local solutions as requested.
- Supporting the launch of new SABIS® projects.
- Training and inducing staff, students, and parents as needed.
- Assisting in the following as needed:

- Ensuring asset maintenance, including but not limited to:

- Maintenance of all of the school’s IT equipment on a regular basis
- Repair of equipment based on need (e.g., computers, laptops, tablets)
- Accurately documenting instances of hardware failure, repair, installation, and removal.
- Evaluating and recommending hardware products for purchase.
- Recommending, scheduling, and performing PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
- Liaising with, and providing training and support to, end users and staff on computer operation and other issues.
- Troubleshooting end-user hardware, not limited to tablets and PCs.
- Providing support in all daily IT operations.
- Covering all IT aspects of the Interactive Learning System (ILS).

Ideal Requirements:

- Bachelor’s degree in Computer Science or equivalent
- English proficiency is required, local language is preferred
- Database Management Systems
- Problem-Solving Skills
- Professional Behavior and Ethical Conduct
- Communication Skills
- Ability to work within a team

Employment Requirements:
Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks.

SABIS® is an equal opportunity employer. We are dedicated to a policy of non - discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability, or any other legally protected characteristics.

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