Digital Back Office Senior Specialist Vois

2 weeks ago

القاهرة, Egypt Vodafone Full time

**Role purpose**:
The role purpose of the Digital Back Office Senior Specialist is to support Vodafone Egypt's business unit in achieving their Digital#1 strategy by overseeing digital back-office activities for cloud products. This role is essential for ensuring the seamless operation of cloud and marketplace services, with a focus on managing billing operations, customer invoicing, and related tasks.

***:
**Key accountabilities and decision ownership**:

- Responsible for the back-office activities of Enterprise cloud products
- Cloud Billing Operations: Manage the customer billing operations in alignment with the customer experience team
- Coordinate, facilitate and follow up till invoicing the customer
- Validate correct billing: Liaise with the E2E team with every bill cycle to ensure correct billing of key customer accounts
- Billing mismatches reconciliation: align with revenue assurance team on the billing mismatches across the cloud solutions and ensure we plan the appropriate corrective actions to eliminate these mismatches
- Liaise with the reporting team to ensure that the business objects reports are accurate and updated with all new product launches and newly added features

***:
**Core competencies, knowledge and experience**:

- Excellent communication, conflict resolution, and negotiation skills
- Customer-orientated and innovative approach to service design and delivery
- Result-oriented with a strong sense of vision
- Ability to grasp complex concepts and think strategically
- Evidence of exceptional time management abilities and problem-solving skills
- Ability to interact effectively, using good interpersonal skills
- Ability to work and contribute effectively to a team
- Commitment to own personal professional development
- Experience of assessing and/or evaluating individuals and projects

***:
**Must have technical qualifications**:

- Understanding of revenue reporting needs and effective data & information management issues
- Relevant knowledge of cloud products and services

***:
**Must have professional qualifications**:

- Professional in Excel
- aware of VF EG cloud product and services
- 2 years of experience of working with budgets and financial numbers

**#VOIS #WeMoveTheWorld #MoveWithUs**:

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