System Administrator Manager

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Cairo RCS, Egypt (On-Site)
- Purpose of the Position:_

The Systems Operation Manager must be able to provide guidance and expertise to both the customer and the operation team building a strong cross-team functionality. The position requires strong communication skills and must be able to operate at multiple levels within the team. You will be the key technical contact between the customer and the stakeholders involved in the daily operation and administration of the system in production.

The Systems Administrator will be located at the Attaba Data Center in Cairo.
- Responsibilities_:
The Systems Operation Manager responsibilities are as follows; he/she must:

- Provide technical assistance on Automated Fare Collection System in operation.
- Lead a team in performing all system administration activities.
- Ensures global consistency of the system administration process, practices and tools.
- Ensures the key people appointed on the system administration are properly skilled.
- Solve problems in a persistent and systematic fashion taking lead on defect analysis and be hands-on with troubleshooting exercises when required.
- Tracks competitiveness KPI, performs root cause analysis of problems and conduct associated corrective actions (Performance initiatives) at their level.
- Manage the monitoring the Automated Fare Collection System in production and manage bug tracking using tools such as TFS.
- Acts as the technical interface to support the deployment of a complex Automated Fare Collection System in production.
- Provide technical support to operation and maintenance teams.
- Perform server administration tasks (ex: user/group, security permissions, group policies); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
- Manages people effectively, including participation in the professional development of technical employees in line with the business strategy.
- Manages the skills and competencies of people on their team - including themselves - in particular in view of requirements of an Authorized Engineering Organization according to Competency Management Policies.
- Key Communication:_

Key communications in this position are:

- Regular communications with the customer.
- Report operationally to the Chief of Services and SLA. Regular communication and with the Chief of Services and SLA in relation with the performance of the system administration activities.
- Report functionally to the head of Engineering.
- Regular communications with the development team in Cairo and other Hitachi countries depending on the project
- Requirements:_
- Bachelor's degree in computer science, Information Systems, or a related field.
- Minimum of 10 years of experience.
- Fluent in English. French is a nice to have.
- Minimum of 5 years’ experience in system administration
- Experience in operating a complex System with third party component
- Strong understanding of Windows, operating systems
- Experience with networking protocols and technologies
- Experience with complex computing technologies like Hyper converged IT
- Experience in SQL database administration
- Experience with virtualization technologies
- Experience with systems performance-monitoring tools
- Given the delicate nature of the AFC, experience in security protocols and procedures is crucial.
- Excellent troubleshooting and problem-solving skills
- tool’s practice like TFS or JIRA
- Autonomy
- Versatility and flexibility
- Rigorousness, commitment and accountability, ability to take and meet commitments
- Working under pressure in an operational environment
- Interstate and overseas travel may be required.- Experience on Back Office Centric solution.- Flexible to work at Al Ataba Metro Station


At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

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