Collections Specialist

6 days ago

القاهرة, Egypt Tabby Egypt Full time

Enhancing collection and reducing the delinquency ratios.
- Identifying reasons of delinquency, and communicate them to all related departments in order to reconsider the policies and processes of granting loans.
- Following up with delinquent customers according to the company's policies.

**Major Responsibilities and Accountabilities**:

- Follow up the delinquent customers and handle the daily collection reports to collect the delinquent loans via phone calls.
- Create plans and strategies for collecting debts.
- Adhering to financial laws on the regulation of debt collection.
- Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
- Search publicly available databases to track down people who default on debt and perform background checks.
- Prevent repeated payment negligence by working out practical debt payments.
- Maintain electronic records of all payment plans, amounts paid, and communications.
- Advising on repayment plans that are appropriate for the degree of debt and the circumstances of theconsumer.
- When necessary, escalating calls to managers.
- Legislative guidelines of the Privacy Act must be followed.
- Entering data and keeping correct records is a must.
- Work in accordance with key performance metrics

Job Requirements

**Requirements**:

- Bachelor's degree from reputable university.
- Collections background is a must.
- Fluent Arabic and excellent English required.
- Knowledge of MS Office.
- Excellent communication skills (written and oral).
- Negotiation and Problem-solving skills.
- Comfortable working with targets.

**Skills**:

- Customer Driven
- Hitting Targets
- Interpersonal Skills

Job poster

Habiba Garas

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