Customer Service Representative

20 hours ago

القاهرة الجديدة, Egypt Employ me Full time

Job Description: Customer Service Representative

Company Overview

City Scale is a leading provider of engineering models and maquettes, dedicated to delivering high-quality products and exceptional service to our clients in various industries, including architecture, engineering, and design. We pride ourselves on our innovative solutions and commitment to customer satisfaction.

Position Summary

Key Responsibilities
- Order Management: Process customer orders, track shipments, and handle returns and exchanges in a timely manner.
- Issue Resolution: Address and resolve customer complaints and issues effectively, escalating when necessary to ensure customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of our engineering models and maquettes, including specifications, features, and benefits, to assist customers effectively.
- Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
- Collaboration: Work closely with the sales and production teams to ensure seamless communication and service delivery.
- Feedback Collection: Gather customer feedback and report trends or recurring issues to management for continuous improvement.
- Training Participation: Participate in training sessions to enhance product knowledge and customer service skills.

**Qualifications**:

- Education: High school diploma or equivalent; a degree in business, communications, or a related field is a plus.
- Experience: Minimum of 1-2 years of experience in customer service, preferably in a technical or engineering-related field.
- Skills:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and experience with CRM software.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Personal Attributes:

- A positive attitude and a passion for helping customers.
- Strong interpersonal skills and the ability to build rapport with clients.

Working Conditions
- Location: New Cairo
- Schedule: Full-time position, with occasional overtime as required.
- Environment: Professional office setting with a collaborative team atmosphere.

**Benefits**:

- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Retirement plan with company matching.
- Opportunities for professional development and advancement.

Pay: From E£5,000.00 per month

**Experience**:

- customer services: 1 year (required)

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