Premier Helpdesk Analyst

**Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.**

Travelport is the brains behind lots of your travel bookings
- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Premier Helpdesk Analyst -Egypt (Arabic & English speaker) Search for #Travelport on LinkedIn and hear from our amazing team.

**How you’ll make an impact**:
We're looking for GDS specialists to support our frontline customer service across our full Travelport range, offering guidance and technical support.

**Your role in action**:

- Identify and correctly troubleshoot all problems reported to minimise the impact on customers. Resolve problems reported by customers locally or refer to the correct service provider for rapid resolution within the Travelport escalation procedures.
- Report problems via our Incident Management System. Monitor and track these incidents through to valid updates/resolutions. Assist with identifying trends that can be used to increase customer satisfaction.
- Ownership and commitment to problem resolution for Premier customers. Ensure all calls/incidents are handled promptly, courteously, accurately, and within Travelport policy. Promote Travelport self-service options to customers including MyTravelport.

**Could this be you?**
- Experience with CETS or any other leisure tool is welcome but not required.
- Ability to develop strong customer relationships through a collaborative, consultative, reliable, and empathetic approach. Strong team player with excellent English communication skills.

**Discover why our teams love working here**:
We’re a diverse and inclusive workforce, representative of the communities and customers we serve. We’re committed to eliminating inequality and unconscious bias, and to providing a work environment where all employees can confidently, and comfortably, share their opinions and challenge the norms.

**Where do we start? Our benefits package includes**:
Enjoy the flexibility of a hybrid work environment that promotes work-life balance, medical and life insurance, a competitive salary and benefits package that recognizes and rewards your contributions. We foster a culture of continuous learning and development, encouraging employees to grow their skills and advance their careers.

Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn

**Your journey at Travelport starts here.