Business Performance Manager

2 weeks ago

القاهرة, Egypt Ethics HR Full time

Oversee the performance of branches and loan officers across multiple products.
- Develop and maintain performance dashboards for real-time insights.
- Set clear targets for branches and loan officers, aligned with business goals.
- Design and implement a branch and loan officer performance evaluation system.
- Provide data-driven recommendations for improving branch and loan officer performance.
- Monitor key KPIs such as issuance, collection, cross-selling, wallet share, and risk metrics.
- Develop incentive schemes tailored to loan officers, team leaders, and branch managers, incentivizing productivity, loan issuance, and collection.
- Customize incentives by product (MF, CF, SME, vehicles, etc.) and customer segments.
- Collaborate with HR and Finance to ensure incentive programs align with company policies.
- Monitor the effectiveness of incentive schemes, adjusting as necessary to optimize motivation and performance.
- Design and implement recognition programs that acknowledge top-performing employees.
- Establish a balanced reward structure that encourages consistent performance.
- Ensure that reward mechanisms are transparent and contribute to a positive workplace culture.
- Identify areas for improvement in loan officers’ skills and performance.
- Work with HR to develop training programs that address performance gaps.
- Implement a mentoring and coaching system for under-performing branches or officers.
- Track career progression and provide feedback to help officers develop and grow.
- Implement gamification strategies to foster a competitive and engaging environment.
- Design leader boards, badges, and other game elements to encourage healthy competition among branches and loan officers.
- Use gamification insights to enhance team morale and performance.
- Collaborate with Product, HR, and Data teams to gather relevant performance data.
- Work with IT to ensure data visibility across all platforms (branch, loan officer apps, etc.).
- Ensure alignment with credit and HR policies for seamless integration into daily operations.

**Requirements**:

- Bachelor's degree from a reputable university.
- Minimum 5 years of relevant experience in business performance management, preferably in financial services or microfinance.
- Proven experience working with customer relationship management.
- Excellent knowledge of (CRM) systems, preferably within financial services or microfinance, for tracking loan officers’ interactions and performance metrics.
- Excellent knowledge of reporting Tools: Ability to generate detailed reports from data analysis tools and present actionable insights to stakeholders.
- Proven experience with tools or platforms that support gamification features for employee engagement.
- Understanding of enterprise resource planning systems (ERP)
- Proven track record in managing branch performance, designing incentive schemes, and using performance metrics.

Pay: E£10,000.00 - E£30,000.00 per month

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