Sr. Supervisor, Mobile Voice Qos
21 hours ago
About the job Sr. Supervisor, Mobile Voice QoS & CEM
**Purpose of the job**
- Assessing the network performance through regular Voice and Data benchmarking campaigns in order to ensure superior customer experience, identify related network quality problems and evaluate customer perception among competition.
- Providing adequate reports to identify & analyze network performance in different areas and ensure resolution of network problems impacting customers efficiently & pro-actively.
**Duties and responsibilities**
1**.** Design periodic QoS Dashboards that are aligned with department objectives in maintaining service level agreement.
3. Responsible for data mining activities in the GSM/UMTS/LTE data/voice interfaces and protocol messages such as IuCS/IuPS, MAP,BICC, SIP, S1, SGs, EPC ,Gn/Gi.
4. Detect issues that impact customer experience.
5. Supporting commercial teams with intelligence and analytics to target differently customer segments
6. Optimize and reduce OPEX costs by different QoS suppliers and in-house solutions development.
7. Design dashboards that will reflect customer experience using Orange network by evaluating and weighing the different touch points between the customer, network and building QoE indices to reflect those touch points performance.
8. Interface with all the stakeholders of the CEM project from different departments to define objectives and deliverables for each phase of CEM implementation.
9. Correlate between different CEM touch points to highlight revenue leakage, churn probability, new revenue streams, or fraud and abuse cases.
10. Handling of QoS cases or network incident troubleshooting.
**Job specification**
**Education**
University degree, Faculty of engineering, Communications.
**Experience**
1. Minimum 5 years of experience, 3 of which in telecommunications field
2. Strong experience in signaling call flows and core network interfaces.
3. Background in an analytical position preferable mobile network analysis and quality assurance
4. Proven Experience in advanced analytics on big data systems and BI tools
5. Knowledge of probing and CEM systems
**Skills and abilities**
1. Very good English both written & spoken.
2. Excellent computer skills.
3. Exceptional interpersonal skills in terms of communications motivating others, due to the sensitive and diverse nature of work as QoS.
4. Innovative self-developing mindset.
5. Excellent business sense.
6. Excellent presentation skills.
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