Customer Service Manager
2 weeks ago
**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.). You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various teams do their utmost to return to normal as quickly as possible and keep the customer informed of the progress of the resolution. Thanks to your knowledge of the client's issues, you play an advisory role and you contribute to the development of additional turnover. **About you**: You want to be in contact with a business clientele. You like teamwork. You are optimistic, dynamic, and you know how to show composure in difficult situations. You know how to steer and federate cross-functional interlocutors. You know how to demonstrate both rigor and flexibility, curiosity and initiative. You like to listen, analyze and know how to be synthetic. Your level of French and English allows you to produce or translate documents, and to hold professional conversations with English-speaking and French-speaking interlocutors. Level : Dbis or E in France (equivalent internationally?) Special feature of the offer: For your integration, you will be supported by a dynamic team, who will welcome you and share their experience with you. Our motto within the management: "Let's dare" which allows the teams to benefit from a very appreciable collaborative environment with at the heart of our concerns: the customer This job combines technical and relational skills and offers many avenues for development. You will have the opportunity to work cross-functionally with various interlocutors, sometimes at high level, both internally and with the client. You will thus be able to develop your professional network and your relational techniques. **Additional information**: N/A **Department**: Global Delivery & Operations L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité. Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète. Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data. - Venez vivre cette aventure avec nous **Contract**: Regular
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Customer Service Manager
2 weeks ago
مصر, Egypt Orange Full timeHolds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange - Work with the account...
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Customer Service Manager
11 hours ago
مصر, Egypt Orange Business Services Full time**About the role**: - Holds accountability for the Quality of solutions provided to Customer - Acts as the customers' primary point of contact and an escalation point - Has awareness of overall and service management profitability of their customers - Proactively identify existing Customer needs, and opportunities and grow the customer relation with...
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Customer Service Manager(Egypt)
1 week ago
مصر, Egypt Amideast, Inc. Full time**COMPANY DESCRIPTION** The Customer Service Manager will provide a leading role in organizing and monitoring our Customer Service department to ensure our customers receive the highest levels of service. The Customer Service Manager is responsible for providing strategic leadership to the customer service and call center teams, to deliver exemplary...
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Customer Service
2 days ago
مصر, Egypt Amir Elbaz Full timeThe Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures that the CS team and call...
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Customer Service Manager
2 days ago
مصر, Egypt Acino Full timeAcino is a Swiss pharmaceutical company, leader in advanced drug delivery technologies. We have a clear focus on selected emerging markets in the Middle East, Africa, the CIS Region and Latin America, and operate in some of the most dynamic countries of the world. We value courage, commitment, trust and empathy and provide an environment that supports...
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Customer Service
2 weeks ago
مصر, Egypt Amir Elbaz Full time**Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...
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Customer Service
11 hours ago
مصر, Egypt Majid Al Futtaim Full timeManage the Customer Service Center. - Work with the Marketing Team on various Marketing related activities. - Checking remote and advance reservation and recording arrivals. - Handle customer complaints and queries. - Handle all customer assistance services and needs. - Providing information when required. - Lead tour groups around CDE and meet and greet...
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Customer Service Manager
2 weeks ago
مصر, Egypt Orange Business Full time**About the role**: You are the preferred point of contact for Enterprise customers during the life of the contract, once the solutions sold are implemented and operational. You are responsible for the satisfaction of our customers thanks to the quality of the services provided by Orange under your supervision. You ensure the management of the quality of...
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Customer Service Group Manager
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full timeBachelor’s degree or equivalent experience - People management experience - 2+ years project management experience - 3+ years’ experience in leading teams’ - Fluent English (Conversation and Writing) Job summary Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our...
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Customer Service Team Manager
1 week ago
مصر, Egypt Souq.com for E-Commerce LLC Full time5-7 years of overall experience and 3-4 years of supervisory exposure in managing a team size of 25-30 associates. - Demonstrated ability to build, develop and handle a group of people - Ability to support Business and provide solutions to customer pain points - Ability to handle complex and ambiguous scenarios - Ability to organize, prioritize and schedule...
