Avp - Global Liquidity & Cash Management Operations

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **AVP- Global Liquidity & Cash Manageemnt ( GLCM) Operations**

**Principal Responsibilities**:

- Be a Trusted Advisor for the business and contribute to the GLCM Digital Servicing strategy globally, identify synergies, promote collaboration, and drive execution
- Meet or exceed PLAs, drive OOE; Creates a motivated, highly skilled team to enable operations to meet business objectives; Drive the people development program; ensure effectiveness of cross training program.
- Lead the operational rollout of Technology Solutions such as Virtual Assistant, Web Chat, Smart IVR, Biometrics, Smart Forms, Robotics to improve the customer proposition.
- Identify and deliver sustainable savings as per site targets as well as other projects that might be assigned
- Build professional relationships with colleagues/ stakeholders in other areas and sites to assist in key deliverables.
- Maintain effective communication with each member of the team and ensure that all relevant information is shared, as appropriate; Work across regional and local teams to ensure commonality of understanding of actions and objectives
- Translate project requirements into actionable tasks, and support on ground execution by the Operations teams; Mentor Operational teams in a program/project environment guiding them to deliver project objectives; Ensure project artefacts are produced and stored correctly
- Run Governance on project progress, and use escalation channels to resolve any roadblocks; Oversee production of reports and MIs for the Business Service Head and other senior stakeholder
- Be aware of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology.
- Ensure awareness of contingency requirements and action needed to be taken in conjunction with the central BCP team.
- Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners
- Drives results and holds accountability via performance management policies
- Analyses and interprets complex data and makes high quality and timely decisions within a business context. Applies entrepreneurial and business thinking to deliver customer satisfaction, revenue growth, control costs, and manage risks whilst understanding the trade offs
- Act as a role model for our Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver Superior Customer Service through them
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for GLCM; Coordinates awareness programs and completion of all elements of Operational Risk associated with the role in compliance to SOX for Client Servicing; Coordinates findings and resolutions of HSBC internal control audits
- Demonstrate ROI on all initiatives; maintain cost centre accountability by monitoring expenditure against department budgets and ensure additional expenditure approval is sought with a full supporting documentation as required

**Requirements**:
**Requirements**:

- Strong Contact Centre, Operational Management, Change Management experience and demonstrated analytical abilities.
- Experience of coaching, mentoring, developing others and motivation skills with the ability to build an empowering, people focused culture that encourages the use of one’s own initiative to own and resolve customer issues
- Proficient in English; excellent interpersonal, oral and written communication skills required. Ability to think broadly and strategically rather than focus on short term, local challenges
- Aptitude for authentically engaging a diverse group of stakeholders to deliver at pace
- Politically savvy and able to form collaborative working arrangements with peers
- Comfortable in initiating and willing to challenge the status quo
- Comfortable with ambiguity and able to navigate through and deliver in changing strategic and commercial contexts
- Ability to maintain control, direction and motivation in an ever-changing environment and ability to cope under pressure.
- Ability to work and influence decision making in matrix based environment
- Ability to create a solid governance structure.
- Strong knowledge in capacity and headcount management.
- Solid knowledge on operational risk management framework.
- Relationship management experience fo