Account Advisor Ii

4 days ago

مصر, Egypt Talabat Full time

Role Summary/Overview
- The Social Community Manager is responsible for providing exceptional customer experience to users and developing talabat’s online community. He/she acts as the brand’s spokesperson, by communicating with users on social media channels aligned with talabat’s brand values.
- If you’re looking to embark on a digital marketing career, keep reading as this role could be just for you
- Role Scope
- Responsibilities- Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries, requests, complaints, and escalations in a timely manner, taking actions to retain customers whenever needed-
- Interact with community members and customers in a professional, personable, and timely manner to grow and keep the community alive-
- Monitor, track and report on community feedback and online reviews-
- Strengthen relationships with our loyal customers and key influencers within the community.-
- Deploy social listening tools to monitor positive/negative comments and topic trends, and strive to boost engagement and resolve any potential conflicts that may affect brand reputation-
- Be creative in responses and formulating the replies in the FAQ sheets.Skills & Qualifications- BSc Degree in Marketing, Business Administration, or Equivalent.-
- Fluent in Arabic and English Languages (especially written communication and content writing).-
- Experience planning and leading community initiatives-
- Ability to identify and track relevant community KPIs-
- Attention to detail, critical-thinker and problem-solver-
- An average of 1-2 years of experience in social media management, on-line content writing, community management or similar role-
- Open and receptive to new, dynamic, and creative ideas that engage and attract social media audiences and the brand’s customers and influencers from different cultures and backgrounds.

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