Logistics Center CRM Specialist

2 weeks ago

مصر, Egypt Mercedes-Benz Egypt S.A.E. Full time

**Aufgaben**:
Main tasks

**Customer Support (Backorder and Bottleneck Handling)
- Receive and reply to all dealers’ Bottleneck inquiries with parts status and expected dispatching dateFollow up on open opportunities and taking all necessary actions to speed deliveryAnswer to parts orders/orders cancellationConstruct a status report of any part still under manufacturing with expected factory release date or coded parts on a weekly basisHandle daily backorder inquiries and communicate with logistics in finding solutions to speed delivery.Develop improvement proposals for the process **Escalation handling
- Keep track of all escalations from dealer’s networkCreate escalations for parts on central systemFollow up closely and keep customers updated with all escalations statusFrequent follow-up with logistics manager for faster delivery of escalated items **Manual Sales Processing / Local Vendor Sales
- Works closely with Parts Sales department to fulfill all manual sales ordersPrepare the receiving and selling of local vendor partsHandle all interdepartmental orders and deliveryHold responsibility of all employees’ sales including proper documentation and process implementation **Accessories / Collection Sales
- First contact support for all accessories and collection items orders from third party i.e. Giftery, Amazon, etc.Perform all sales operations and directly coordinate with warehouse manager for picking and packingfollow up and ensure the quality of the delivery process **Qualifikationen**:
Training and qualification
- Bachelor’s Degree in Mechanical Engineering/Electrical Engineering is preferable.
Technical knowledge
Knowledge of spare parts systems is optionalAware of standard supply chain and logistics functionsAware of various spare parts within a vehicle with general knowledge of usageExcellent knowledge of MS Office Applications (Excel-PowerPoint-Word) Soft skills/individual competence
- Ability to work under pressureProblem-solving skillsNegotiation skillsConflict resolution skillsWillingness to work flexible hoursSelf-motivated and dynamicExcellent communication skills Experience
- 0-2 years of experience is required in related fields
Language
- Fluency of spoken and written English language

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