Telesales Agent

4 days ago

القاهرة, Egypt iSchool Full time

We are seeking a **Telesales Agent** to join our team at **iSchool**. In this role, you will communicate with parents via **calls and chat** to promote and sell our **online coding programs for K-12 students**. Your main responsibility will be to guide parents through the enrollment process, answer their inquiries, and ensure a smooth registration experience.

**Key Responsibilities**:

- **Make Outbound & Receive Inbound Calls**: Engage with parents who have shown interest in our programs.
- **Handle Chat Inquiries**: Assist parents via online chat, providing details and resolving concerns.
- **Follow Up on Leads**: Reconnect with interested parents to encourage enrollment.
- **Explain Course Benefits**: Clearly communicate the advantages of coding education for children.
- **Achieve Sales Targets**: Work towards meeting and exceeding monthly enrollment goals.
- **CRM Management**: Log all conversations, follow-ups, and enrollments into the system.
- **Customer Service & Support**: Build strong relationships with parents and provide excellent service.

**Requirements**:

- **Experience**: 1-3 years in **telesales, customer service, or education sales**.
- **Languages**: Fluent in **Arabic and English** (spoken & written).
- **Sales & Communication Skills**: Strong persuasion and active listening abilities.
- **Tech-Savvy**: Comfortable using CRM and chat tools.
- **Goal-Oriented**: Ability to work under pressure and achieve targets.
- **Flexible Availability**: Willing to work evenings and weekends to match parents’ schedules.

**Preferred Qualifications**:

- Experience in **B2C telesales** or **EdTech sales**.
- Familiarity with **STEM education** or coding programs is a plus.

**Benefits**
- **Base salary + attractive commission structure.**:

- **Flexible working options (remote or hybrid).**:

- **Career growth opportunities in a leading EdTech company.**:

- **Training & professional development.

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