Sr. Supervisor, Quality of Service Systems
20 hours ago
About the job Sr. Supervisor, Quality of Service Systems Development
**Purpose of the Job**
Developing CEM Solution (Customer Experience Management) and implementing to maintain and enhance the overall E2E customer experience & satisfaction for all business domains.
Developing and maintaining all network quality tools and any needed enhancements, and contribute to the integration of newly purchased products to improve network quality systems.
**Duties and Responsibilities**
- Business Intelligence dashboards development and administration (ex: QlikView Desktop and Server).
- Study systems flow, data usage and work processes following the software development lifecycle.
- Designing and implementing new solutions and architectures that perfectly fit the requested business needs.
- Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
- Support lead developers by providing advice, coaching and educational opportunities.
- Protect operations by keeping information confidential.
- Accomplish engineering and organization mission by completing related results as needed.
- Collaborate with team and telecom SMEs to brainstorm and create new products.
- Grow engineering teams by interviewing, recruiting and hiring.
- Passionate about great technologies, especially open source.
**Job Specifications**
**Education**
Bachelor or MSc. degree of Engineering in Computer Systems, or Computer Science.
**Experience**
- 5+ years in software systems development, work automation, database systems development and systems integration.
- 2. Experience building complex web systems that have been successfully delivered to customers
- Experience in the telecom industry domain is preferred.
- Experience in Big Data Technologies experience.
- Experience in Cloud computing
- Experience working in an agile environment
- 7. Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines
- Experience with professional software engineering best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing and operations
**Skills **and abilities**
- Very good English both written & spoken.
- Knowledge of QoS systems & communication systems is preferred.
- Excellent knowledge of database systems and BI solutions.
- Excellent programming and debugging skills.
- Excellent problem solving skills.
- Ability to administer different hardware and operating system solutions.
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