Cst Member

2 days ago

مصر, Egypt Smiths Group Full time

Location: EMEA, Egypt, Cairo- Ref: JOHNCRANEEMEA01819- Division: John Crane- Job Function: Customer ServiceDuties & Responsibilities

Act as member of customer service department responsible for managing the following inquiry
- to-cash commercial aspects for Egypt customers:

- Review customers enquiries, identify codes, complete pricing & prepare quotations in coordination with sales team and sister companies.
- Manage fixed price contracts for Egypt, load it in SAP and review Terms & Conditions.
- Processing of Sales & Service orders in SAP.
- Follow up and monitor internal order processing and delivery performance.
- Complete export shipping documentation.
- Support external sales team with specific customer account information.
- Raise notifications for non-compliances and assist finance in payment issues
- Reports - All CST related reports
- Review LOC for commercial terms and conditions.
- Sales & Order forecast update and reporting.
- Manage goods receipt & delivery on ERP (SAP).

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
- University degree in engineering, preferably Mechanical.
- 1 - 3 yrs. of experience in internal sales & customer service.
- Knowledge of business tools (CRM & ERP), SAP knowledge is advantage.
- Sound Knowledge in logistics, shipping and familiar with export documentation.
- Ability to learn John Crane product Portfolio & codes
- Good team player, able to work independently and takes initiative to resolve issues.
- Computer literature of MS office & Outlook
- Fluency in written and spoken English & Arabic
- Experience in working in multinational and multicultural environment is advantage.

About Smiths

About John Crane

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