Customer Engineer

12 hours ago

مصر, Egypt NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
- Job Description
- NCR has an exciting opportunity for an enthusiastic Customer Engineer to join our dynamic team. This position is well suited to an individual that is looking to advance their career in engineering and gain hands-on experience in a thriving and supportive workplace.- Position Summary & Key Areas of Responsibility:
- To diagnose and make minor repairs and to replace modules on EPOS, Self-Checkouts, PCs, workstations and peripherals, second line maintenance on ATMs and kiosks. For the right profile we are looking to develop your network and infrastructure skillset.
- Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periods. May be required to work on rotating shifts
- Vehicle/tools/laptop/Android phone and all other required tools are provided
- The role requires the ability to work on your own with mínimal supervisions and to be able to manage your time effectively and pro-actively- Full driving license
- Experience with Windows operating systems
- Experience in PC hardware maintenance
- Basic network skillset
- Works well with mínimal supervision, good problem-solving skills, ability to pick up new skills quickly, ability to work under pressure
- Excellent interpersonal skills/customer relationship skills required
- High level of mechanical/electrical aptitude

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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