Career Advisor Assistant

2 weeks ago

القاهرة الجديدة, Egypt Teleperformance Full time

**Job summary/overview**

The Career Advisor is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred, to accomplish a successful integration or retention in the company.

**Key responsibilities and accountabilities**
- Analyze and act in all situations related to contract resignations / non-renewals communicated to the HR team, regardless of the communication channel chosen by the employee and through resignation reports:

- Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company
- Establish contact and find solutions internally with other departments or with external entities, according to the employee’s needs, to successfully retain the employee.
- Contact employees to perform stay or exit interviews.
- Communicate with all stakeholders in order to facilitate processes within the company such as transfers, internal promotions, etc.
- Employee complaints management.
- Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities.
- Conduct Focus Group sessions.
- Complete special projects as assigned.
- Act with initiative, make things happen.
- Be focused on delivery and productivity improvement.
- Be a true team member in Teleperformance Portugal - focused on the success of the company.
- “Enthusiastically” communicate the company’s culture and values.
- Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
- Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to department's processes, GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.
- Communicate to leadership any known infractions of these Corporate Policies and procedures immediately.

**Main Job Requirements**
- Education and specific Training
- Bachelor's degree required in HR, Business, or related field (preferential)
- Fluency in Spanish (minimum B2)

**Work Experience**
- At least 1 year of experience in the role or in Human Resources positions

**Technical Skills**
- Working knowledge of Microsoft Office Suite (Excel, Word)
- Working knowledge of HR tools.

**Competencies and specific skills**
- Customer oriented
- Diversity orientation
- Flexibility
- Interpersonal skills
- Problem solving

Pay: From E£2.00 per month

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