Senior Career Specialist/ Coach

5 days ago

القاهرة, Egypt Whitecollars Full time

**Company Description**
ApplyRight, powered by Whitecollars, aims to revolutionize career counseling in Saudi Arabia. We empower job seekers to reach their career aspirations through expert guidance, comprehensive services, and cutting-edge technologies. With decades of recruitment industry experience, our goal is to offer a personalized career counseling journey that sets us apart as the leading service provider in the region.

As a Senior Career Specialist, you will oversee the delivery of career counseling services to our clients while leading and inspiring a team of Career Counselling Specialists.

**Key Responsibilities**:
**Client Management**:

- Act as the primary point of contact for clients, including seniors, mid-range professionals, and freshers.
- Conduct initial consultations to assess client needs and expectations.
- Develop and implement personalized career counseling plans for each client.

**Team Leadership**:

- Lead, mentor, and provide guidance to a team of Career Counselling Associates.
- Allocate clients to associates based on team capacity and expertise.
- Monitor team performance to ensure exceptional service delivery and adherence to SLAs.

**Service Delivery**:

- Oversee the delivery of all career counseling services to clients.
- Ensure services align with clients' personalized plans and company standards.

**Quality Assurance**:

- Conduct regular quality checks on the team's work.
- Ensure adherence to internal KPIs and quality standards.
- Address and resolve any service delivery issues promptly.

**Data Management**:

- Accurately capture and store all client interactions and service delivery data in our cloud database.
- Utilize data to track client progress and provide actionable insights for improvements.

**Client Feedback and Improvement**:

- Collect and analyze client feedback to enhance service delivery.
- Implement changes based on feedback to improve client satisfaction continuously.

**Reporting**:

- Prepare regular reports on team performance, client satisfaction, and service outcomes for the Operations Manager.
- Provide insights and recommendations for ongoing service enhancements.

Join ApplyRight and make a significant impact by guiding job seekers toward their dream careers. If you’re passionate about helping others succeed and thrive in a dynamic environment, we’d love to hear from you

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