Quality Assurance Specialist call Center
2 weeks ago
Job duties ad responsibilities:
- Audit the outbound & inbound calls for customer service and telesales agents regarding the quality metrics.
- Support with the HR team in the performance management system and appraisals.
- In charge of customer service agent when needed.
- Submit weekly and monthly reports to the HR manager and support the payroll team after generating the target achievement reports for different departments.
- Conduct test calls and training for the newly hires in sales and customer service departments.
- Assist with the HR Manager as assigned.
KSA:
1- Fluent English is a MUST.
2- Excellent Microsoft Office user.
3- Call center / Customer service experience is highly preferred.
4- Tanta residents or nearby.
Competencies:
1- Attention to details.
2- Analytical mindset.
3- Strong verbal communication skills.
4- Teamwork player.
5- Strong sense of hearing.
Ability to commute/relocate:
- Tanta: Reliably commute or planning to relocate before starting work (required)
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