Application Analyst

Job Description:

* Ensure availability and performance of mobile sales applications (MIRA, Shelvs, Tracking, etc.) based on IT service levels.

* Provide Level 1 & Level 2 support for mobile sales applications when required.

* Analyze incidents, identify root causes, and recommend effective solutions.

* Document processes and maintain accurate service desk records.

* Implement required system changes and support continuous improvements.

* Ensure full compliance with IT policies, procedures, and quality standards.

* Test and deliver application updates and prepare RCA (Root Cause Analysis) reports.

* Investigate and resolve technical issues related to mobile application systems and services.

* Collaborate closely with the Mobile Sales Applications Manager, internal IT teams, and external vendors.

* Conduct weekly reviews with senior managers or business users for tickets and change requests.

* Prepare weekly reports on incidents and change requests.

* Support systems related to data centers, cloud hosting, and network operations when required.

* Maintain quarterly inventory of data center equipment, IT store assets, and network devices.

* Perform any additional IT-related tasks assigned by management.

Requirments:

* Bachelor's degree in Engineering or Computer Science.

* Minimum 1 year of experience with mobile sales applications (MIRA, Shelvs, Sales Buzz, or similar).

* ITIL certification (preferred).

* Strong results orientation and customer focus.

* Ability to work effectively under pressure.

* Excellent communication skills in Arabic and English (written & verbal).

* Proficiency in Microsoft Office 365 and system integration tools.

* High accuracy, discipline, and attention to detail.

* Strong reporting and documentation skills.

* Excellent problem-solving abilities.