Customer Service Manager
1 week ago
Customer Service Manager A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives. Responsibilities:
- Lead, train, and supervise the customer service team.
- Develop and implement customer service policies and workflows.
- Monitor performance metrics and ensure service quality standards are met.
- Handle escalated cases and resolve complex customer issues.
- Analyze customer feedback and identify areas for improvement.
- Coordinate with internal departments to ensure seamless service delivery.
- Prepare reports and insights for management.
- 8–10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
- Strong leadership and team-management abilities.
- Excellent communication and problem-solving skills.
- Ability to analyze data and use insights to enhance service performance.
- Experience developing or improving customer service processes.
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Customer Service Specialist
7 days ago
Cairo, Cairo, Egypt Sutherland Global Service Limited Full time $186,000 - $372,000 per yearRole DescriptionThis is a full-time Customer Service Representative role at Sutherland located in Cairo, Egypt. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support services on-site.BenefitsWAVE 1New launched account =...
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Customer Service Support Specialist
7 days ago
Cairo, Cairo, Egypt Sutherland Global Service Limited Full timeCompany DescriptionSutherland Healthcare Solutions is an analytics-driven, experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees that continue to delight. With over 35 years of expertise, we have consistently provided measurable results and growth acceleration through our...
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Customer Service Manager
1 week ago
Cairo, Cairo, Egypt SIRIUS PR & MARKETING AGENCY Full time 30,000 - 60,000 per yearCompany DescriptionSirius is a forward-thinking marketing and public relations agency dedicated to helping clients achieve their goals through impactful strategies and creative campaigns. We offer a comprehensive suite of services tailored to meet the unique needs of each client, leveraging the expertise of our experienced professionals and a deep...
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Customer Service Manager
7 days ago
Cairo, Cairo, Egypt Talaat Moustafa Group Full time 120,000 - 180,000 per yearResponsibilities:Develop and execute a comprehensive Customer Service Strategy tailored to the unique needs of a smart city, integrating digital platforms and on-site physical support.Establish Service Level Agreements (SLAs) , Key Performance Indicators (KPIs), and quality standards for all customer interactions and service delivery across the project...
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Customer Service Manager
1 week ago
Cairo, Cairo, Egypt Up Source Full time 60,000 - 120,000 per yearWe're Hiring | Customer Service Manager Location: Damietta Working Hours: 9:00 AM – 5:00 PM Employment Type: Full-timeAbout the RoleWe are looking for an experienced and customer-oriented Customer Service Manager to lead our field and call center support teams, enhance customer satisfaction, and ensure service quality across all branches.Key...
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Customer Service Manager
22 hours ago
New Cairo, Cairo, Egypt VERY WELL KNOWN COMPANY LIMITED Full time#We're Hiring(Customer Service Manager)Location: New Cairo – First SettlementWorking Hours: 9 hours per daySalary: Based on experience and qualifications, with additional performance-based benefits.Job SummaryThe Customer Service Manager will oversee daily customer service operations to ensure the highest levels of customer satisfaction. This role includes...
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Customer Service Manager
22 hours ago
Cairo, Cairo, Egypt Orange Business Full timeAbout UsOrange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate....
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Customer Service Specialist
1 week ago
Cairo, Cairo, Egypt Sutherland Global Service Limited Full time 17,000 per yearJob descriptionJob descriptionSutherland is Hiring – Join a Global Leader in Customer ExperienceLooking for a fresh start? Sutherland is hiring English speakers to join our dynamic team.What We Offer:Multinational work environmentFlexible rotational shiftsCompetitive salary (up to 17,000 EGP net)Fully paid training — no experience neededGuaranteed KPIs...
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Customer Service Sales Specialist
1 week ago
Cairo, Cairo, Egypt Sutherland Global Service Limited Full time 120,000 - 240,000 per yearCompany DescriptionSutherland Healthcare Solutions is an experience-led digital transformation company that focuses on optimizing healthcare's financial and clinical performance through analytics-driven business processes and technology solutions. With over 35 years of experience, our global team delivers exceptionally engineered experiences for customers...
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Customer Service
1 week ago
Cairo, Cairo, Egypt Raya CX Full time 30,000 - 60,000 per yearCompany DescriptionRAYA Customer Experience (RAYA CX) provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa....
