CRM Manager

5 days ago

th of October City, Giza, Egypt Advanced Computer Technology (ACT) Full time $50,000 - $150,000 per year

Company Description

Established in 1988, Advanced Computer Technology (ACT) is Egypt's leading Global Information and Communication Technology (ICT) company, with a strong regional presence. With a team of over 500 industry experts, ACT specializes in delivering state-of-the-art system integration solutions for businesses. Committed to innovation and customer satisfaction, ACT has established itself as a trusted partner to numerous organizations across various sectors.

What the CRM Manager Does

  • Builds and manages the full customer lifecycle — from onboarding to renewal
  • Designs automated journeys that enhance engagement and retention
  • Leads ACT's customer intelligence efforts through dashboards, analytics, and reporting
  • Ensures clean, accurate data across all systems to support strategic decision-making
  • Oversees all customer surveys, including NPS, CSAT, CES, and project feedback
  • Collaborates with Sales, CX, Delivery, and Marketing to improve conversion and customer satisfaction
  • Identifies early warning signals for at-risk accounts and opportunities for upsell or cross-sell
  • Ensures alignment between business units and customer insights

Why This Role Is Important

The CRM Manager is the engine behind ACT's move toward a
data-driven, customer-first strategy
.

This role directly contributes to:

  • Stronger customer retention
  • Higher customer satisfaction
  • Better forecasting accuracy
  • Cleaner reporting for leadership
  • Faster, smarter decision-making
  • Reduced churn
  • Increased lifetime value

What Success Looks Like

  • A unified view of every customer
  • Automated processes that save time and reduce errors
  • Monthly insights shared with leadership
  • Improved NPS and customer satisfaction
  • Strong collaboration across business units
  • A predictable customer pipeline

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