Senior Research Manager

RESPONSIBILITIES:
Clients

• Builds strong relationships with customers and can advise clients effectively on a course of action, adds insight to key client issues, and can identify and convert business development opportunities in accordance with Client First principles.

• Directly handles the (business) relationship with the client in all the research stages, provide and/or acquire information useful for the purposes of project closure and maintaining a full level of satisfaction of the client himself.

• Develops responsibility for sales budget

People

• Takes an active role in managing other team members according to leadership behaviors and works with the team leader to share management responsibilities and ensure compliance with HR processes

• Works closely with the senior leaders to realize the business strategies

Research

• Guarantees the autonomous management and closure of research processes through a constant supervision of the workflow and an effective  organization of the activities of executives on projects

• Execution of standardized and sometimes complex delivery processes and methods in a variety of contexts

Finances

• Contribute actively to budget planning and execution ensuring profitability

• Ensure compliance with internal Finances processes

Communication

• Demonstrates effective communication skills, adapts communication style and tone according to audience and message

• Takes active part to MarCom activities and becomes an ambassador

HARD SKILLS & MAIN ACTIVITIES:

Profile

• Requires 5+ years of relevant experience or equivalent combination of experience and education. Specialism in research is necessary

• Strong project management and planning skills, good communication and client-handling skills, shows commercial sensitivity

• Ability to coach and manage more junior members of staff, effective delegation

• Ability to work in an international environment

• Fluency in English

Main Activities

• Receives briefing, analyzes and understands the client's requests; converts the briefing into input for the working team, organizes and manages the activities to ensure closure of the project within the scheduled timing and expected level of quality

• Constantly monitors the research activities in progress, handles communication with the field, analyzes the research data received, evaluates the same in view of the client's requests and write the relative comments for multiple projects at the same time

• Autonomously discuss the progress of the research with the client, shares the results step by step, collect input, proposes and/or discusses new projects, plans new activities

• Manages project costs so that they are delivered within budget and challenges direct costs when needed

• Brings guidance to team members to prepare presentations and works on recommendations autonomously in implementing Story Telling principles

• Plans presentations with clients; share with own contacts; presents the results to the client autonomously or together with line manager according to the project complexity and the state of the relationship with the client

• Participates in transversal activities e.g., sector-based initiatives, company related Marcom action plan.

Requirements

SOFT SKILLS & BEHAVIOURS:

• Demonstrates a positive, solutions-focused attitude.

• Demonstrates excellence in time management, prioritization, and planning.

• Takes complete ownership of tasks

• Facilitates effective team working, through honest and open relationships.

• Make the difference by thinking critically throughout the process from A to Z

• Acts with integrity, respects confidentiality of situations and information

• Effectively multitasks to achieve team and business requirements.

Offers and welcomes new ideas and suggestions