Consultant, Journal Publisher

Do you love journal publishing and technology? Are you independent, fluent in Arabic and English, and resourceful? If so, the Consultant I role may be a perfect fit for you.

The Consultant, Journal Publisher is a dynamic entry-level position for someone who wants to learn and grow in the field of higher education scholarship.
Digital Commons is the leading hosted repository platform for the publication and dissemination of scholarly work which allows faculty, researchers, healthcare practitioners, and students to publish, manage and showcase their work while providing detailed analytics showing the impact of their work in the research community.  For more information on Digital Commons please visit: 

Please apply with a resume and a cover letter stating your fit for the position.

Purpose of the Role:
Our Consulting Services department supports over 500 academic institutions through the initial onboarding of Digital Commons and provide ongoing customer support and training to help our customers maximize the use and benefits of our products/services. For the Publishing Associate Consultant, this includes a specialization in the setup, launch, and support of academic journals and adjacent scholarship. Based in or near Cairo, the consultant will provide support during local business hours in both fluent Arabic and English.

Responsibilities :

• Welcoming new clients aboard, and guide/assisting them with building Digital Commons repositories and publications to their specifications

• Collaborating with university faculty and librarians to launch new projects in their repositories, guide them in best practices in publishing, and troubleshoot unusual problems

• Forging strong professional relationships with our clients and providing timely advice on issues affecting digital libraries and academic publishing

• Training clients (usually remotely) to help them use and customize our templated systems

• Working closely with the Strategic Adviser, provide your clients with comprehensive, well-informed support for all their repository and publishing needs

• Providing general assistance to the team as needed. This may include, but is not limited to, filing feature requests, product testing, HTML/PDF editing, uploading content, and providing feedback to help streamline or expand our services as our growing business requires.
   

Requirements

• Fluent in English and Arabic; nuanced written, verbal, and aural comprehension
• Excellent communication skills; confident and precise speaking, able to address a college dean or faculty
• High attention to quality and detail
•  Comfortable creating slide decks and professional written content
• Experience managing multiple projects to completion, on time, and according to protocols
• Enthusiasm and initiative to contribute beyond a narrow job description
• Strong familiarity with MS Word, Excel, and PowerPoint
• Basic knowledge of CSS/HTML
• Ability to pick up and troubleshoot new technologies quickly and independently
•  Humor and diplomacy
• Bachelor's degree or higher (highly preferred)
• 3+ years in a customer-facing role
• Experience using Editorial Manager or Digital Commons to manage unpublished submissions
• Familiarity with XML and working with APIs
• Familiarity with academic publishing, library sciences, and university culture
• Experience working collaboratively on a team, both giving and receiving advice and assistance
• Knowledge of a third language (a plus)

About us:
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact  or if you are based in the US you may also contact us on
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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