Credit Controller Africa

REPORTS TO: Credit Control Manager MEA region
TITLE: Credit Controller for Africa region
BASE: Cairo, Egypt

Purpose of Position
Supporting the Head of Credit Control, this role will be responsible for reducing debt, handling queries, and working with the team to streamline processes. Leading an evolving credit process and policy will be a key part of this role, as will the management and development of the credit controllers.

Key Responsibilities

•    Chasing customers for payment by phone and email

•    Handling daily management process to track the cash collection throughout the month, with clear notes

•    Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile 

•    Handling customer queries; making sure they are rooted to the correct department to investigate & resolve

•    Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges

•    Managing the month end process and reporting 

•    Identifying and escalating potential bad debts to management

•    Leading the daily, weekly & monthly catch meetings with customers & internal customers

•    Account escalations and legal processing

•    Put customers on stop where necessary and communicate this to relevant departments

•    Assisting the Head of Credit EMEA & SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents.
 

Background and Skill

•    Background in credit control essential

•    CICM Qualification or studying towards / desire to study

•    Effective management and communication

•    Ability to manage a large debtors list

•    Customer focused individual who is self-motivated and results driven

•    Ability to build strong trusted relationships

•    Time management and prioritisation skills

•    Ability to use own initiative and think 'outside the box'

•    Excellent face to face and telephone manner, with strong written and oral communication skills

•    Is adaptable and able to respond to business needs in a fast-paced environment.

•    Can look for continuous improvement of reporting and controls.

•    Is a self-starter who can work independently and as part of a team.

•    Is pragmatic, analytically minded and a logical thinker.

•    Able to adapt a 'firm but fair' approach

Relationships
This position will interface with the following departments.
Finance, Sales, Sales Administration, Despatch,

Measures of Performance
DSO and past due value and percentage (measured monthly & quarterly)

Personal Trait Profile

•    Fluent in English & French

•    some travel may be required

Please be aware that application review will take place the first week of January, your patience is appreciated.

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WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at

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Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

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