London Cab City Manager

1 week ago

Hurghada, Red Sea, Egypt Abou Ghaly Motors Full time

The City Manager is fully accountable for El Gouna's
P&L performance
, operational excellence, and customer experience. This role leads city-wide growth by managing complex, real-time transportation operations while owning and executing the
end-to-end Customer Relationship

Management (CRM) strategy
.

You will drive customer engagement, retention, and lifetime value through personalized, data-driven, multi-channel journeys, while ensuring a safe, reliable, and scalable service for riders, drivers, and corporate clients.

Key Responsibilities

Business & Financial Ownership

  • Own and manage the city's
    P&L
    , driving revenue growth, trip volume, and cost optimization to achieve profitability targets.
  • Identify and secure
    high-value business opportunities
    , with hands-on leadership in major client acquisition.

CRM & Customer Experience

  • Develop and execute a comprehensive
    CRM strategy
    across the full customer lifecycle: onboarding, activation, engagement, retention, churn prevention, and reactivation.
  • Own the CRM platform, defining
    customer segmentation
    and personalized, multi-channel communication journeys.
  • Map, optimize, and continuously improve
    customer journeys
    across all touchpoints.
  • Act as the
    customer advocate
    , translating feedback into actionable insights for Product, Sales, and Operations teams.

Sales & Growth

  • Lead and develop a
    high-performing sales team
    , fostering accountability, collaboration, and results.
  • Drive local
    B2B and corporate transportation sales
    to expand market presence and revenue.
  • Measure and analyze the impact of relationship-building initiatives on loyalty and business growth.

Operations & Supply Management

  • Oversee all city-level transportation operations, including
    driver onboarding, training, engagement, and quality control
    .
  • Manage driver supply to meet fluctuating demand, optimizing ETAs, driver utilization, and trip completion rates.
  • Ensure seamless, safe, and reliable service delivery.

Cross-Functional Collaboration

  • Partner closely with
    Marketing, Sales, Product, Data Analytics, Operations, and Finance
    to align on strategy, pricing, and customer experience.
  • Ensure city execution is aligned with overall business objectives.

Requirements

  • Bachelor's degree in
    Marketing, Business Administration, Economics
    , or a related field.
  • 5+ years of hands-on experience
    in CRM, customer lifecycle management, or related roles.
  • Proven success in executing
    data-driven, multi-channel CRM campaigns
    that improve retention and engagement.
  • Strong
    customer-centric mindset
    with commercial acumen.
  • Excellent communication skills and stakeholder management skills.

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