Assistant Manager WFM

7 days ago

Cairo, Cairo, Egypt Delivery Hero Full time 900,000 - 1,200,000 per year
Company Description

talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

This role is responsible for optimizing resource allocation, analyzing historical data to identify trends, and implementing process improvements to enhance efficiency. Additionally, the Assistant Workforce Manager oversees staffing recommendations, supports budget management, and proactively addresses workforce challenges to maintain service level targets. By fostering collaboration across teams, this role plays a crucial part in driving operational excellence and continuous improvement.

  • Oversee workforce operations, including forecasting, scheduling, and real-time management, ensuring alignment with business objectives.

  • Review and approve staffing strategies for both in-house and outsourced teams to optimize resource allocation.

  • Track and report on historical data to identify staffing and cost-efficiency improvement opportunities.

  • Work closely with WFM supervisors to ensure accurate scheduling and necessary staffing adjustments to meet business objectives.

  • Analyze cost efficiency and staffing patterns to support long-term strategic planning.

  • Manage relationships with BPO partners, ensuring SLA compliance and operational excellence.

  • Assist in developing contingency plans to address staffing shortages or unexpected workload fluctuations.

  • Act as a key point of contact for real-time issues and escalate concerns as needed.

  • Develop and implement process improvements to optimize real-time management.

  • Provide leadership support to the WFM team, ensuring smooth day-to-day operations and adherence to service-level targets.

Qualifications

  • Bachelor's degree in Business Administration, Operations Management, or any other related field 

  • Strong understanding of workforce management principles (forecasting, scheduling, real-time management).

  • Ability to work with both in-house and outsourced teams and support budget tracking.

  • Excellent analytical thinking to assess staffing needs and make data-driven recommendations.

  • Leadership skills with the ability to mentor and support WFM supervisors.

  • Strong problem-solving abilities to manage real-time challenges and create recovery plans.

  • Solid communication skills for cross-functional collaboration and reporting.

  • German WFM

    7 days ago

    Cairo, Cairo, Egypt TP Full time 30,000 - 60,000 per year

    I. Position SummaryThe WFM Forecasting Specialist will be responsible for strategically planning and predicting workload demand for our German-speaking market/operations. This role is critical in ensuring optimal staffing levels to meet service level agreements (SLAs) and productivity targets while managing labor costs.Fluency in the German language is...

  • WFM Pre-Sales Specialist

    7 days ago

    New Cairo, Cairo, Egypt Konecta Full time 120,000 - 240,000 per year

    Job Summary:TheWFM Pre-Sales Specialistplays a key role in supporting sales and solution design activities by providing workforce management expertise during the pre-sales phase. This role bridges the gap betweenWFM operationsandbusiness development, ensuring proposed solutions are operationally feasible, cost-effective, and aligned with client...

  • WFM -Scheduler

    7 days ago

    New Cairo, Cairo, Egypt -576c-4796-b3dc-e5868a40ed6c Full time 300,000 - 600,000 per year

    Purpose of the RoleThe Workforce Management Officer ensures that the organization's workforce is accurately forecasted, efficiently scheduled, and effectively managed to meet operational demand while maintaining service quality, employee satisfaction, and cost efficiency. Serving as a key liaison between operations and workforce planning, this role ensures...

  • WFM Scheduling Analyst

    3 days ago

    Cairo, Cairo, Egypt TP Full time 20,000 - 60,000 per year

    Position OverviewThe WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to knowwhich employees are available to work and which skills they have to choose the best...

  • Workforce Management Analyst

    22 hours ago

    Cairo, Cairo, Egypt TP Full time

    Position OverviewThe WFM Analyst should guarantee the optimization, automation and innovation of the processes as well as the standardization of them.Key Responsibilities(may perform other duties as requested, not specifically addressed in this document)· Analyze historical data to provide insights and recommendations for improving workforce efficiency.·...

  • Real Time Analyst

    7 days ago

    New Cairo, Cairo, Egypt Manpower Egypt - Target HR Full time 15,000 - 30,000 per year

    We're Hiring: Real-Time Analyst (RTA)Location:New Cairo, EgyptDepartment:Workforce & Capacity PlanningJob Type:Full-TimeKey ResponsibilitiesMonitor queue health and performance metrics across live channels.Execute intraday schedule adjustments (breaks, skilling, rescheduling) to ensure coverage.Support incident management and reroute resources during outages...

  • Real-Time Analyst

    7 days ago

    Cairo, Cairo, Egypt Konecta Full time 20,000 - 40,000 per year

    Role Summary:The Real-Time Analyst (RTA) plays a key role by ensuring optimaladherence to schedule, real-time performance tracking, and workforce efficiency. This position isfocused on live monitoring, intraday reporting, and timely escalation to sustain operational flow acrossinbound telesales operations.As the gatekeeper of schedule integrity and...

  • Real-Time Analyst

    7 days ago

    New Cairo, Cairo, Egypt -576c-4796-b3dc-e5868a40ed6c Full time 30,000 - 60,000 per year

    Role Summary:The Real-Time Analyst (RTA) plays a key role in the Lenovo Inbound Sales Program by ensuring optimal adherence to schedule, real-time performance tracking, and workforce efficiency. This position is focused on live monitoring, intraday reporting, and timely escalation to sustain operational flow across inbound telesales operations.As the...

  • Assistant Manager

    7 days ago

    Cairo, Cairo, Egypt STL Dental Solutions Full time 25,000 - 60,000 per year

    Company DescriptionSTL Dental Solutions Dental LabRole DescriptionThis is a full-time on-site role for an Assistant Manager located in Cairo, Egypt. The Assistant Manager will be responsible for overseeing daily operations, supervising staff, managing schedules, and ensuring efficient office workflows. Additional responsibilities include assisting in...

  • Senior Manager of Customer Success Center

    7 days ago

    New Cairo, Cairo, Egypt NAIA Developments Full time 900,000 - 1,200,000 per year

    NAIA Developments is now Hiring Call Center Manager QualificationsMinimum 5 years in call center, with 2 years in a managerial role.Experience in Real Estate development is highly preferred.Strong leadership, analytical proficiency, and exceptional coaching abilities.Fluency in both Arabic and English.Proficiency with CRM platforms (e.g., Salesforce) and...