VIP CX
6 days ago
Company Description
MICO WORLD, founded in 2014, is a global leader in open social platforms, offering innovative ways for users to connect through chat, video, voice, live streaming, and games. With over 100 million users worldwide, we operate in more than 150 countries and regions and have partnered with over 150,000 anchors. Our suite of diverse social products includes MICO, YoHo, TopTop, and Sugo. MICO WORLD is dedicated to enhancing localization and promoting its brand internationally, with a strong presence in markets such as the Middle East, Southeast Asia, South Asia, Europe, and the Americas.
Role Description
This is a full-time on-site role based in Cairo for a VIP CX - Chat account position. The role involves managing high-level customer interactions via chat, providing exceptional customer service, ensuring customer satisfaction, and addressing inquiries or issues promptly. The role also includes handling VIP accounts and implementing strategies to optimize user engagement and retention.
Qualifications
- Strong Communication and Customer Service skills to effectively assist and engage with VIP clients
- Proficiency in Analytical Skills for understanding customer needs and improving user experience
- Experience in Account Management and Finance, with an ability to maintain and enhance customer relationships
- Detail-oriented with problem-solving capabilities to address customer issues efficiently
- Previous experience in the social media or digital platforms industry is an advantage
- Proficiency in English; additional languages are a plus
- Bachelor's degree in a relevant field or equivalent professional experience
