German Customer Support Agent

7 days ago

Cairo, Cairo, Egypt Cross Border Talents Full time 9,000 - 12,000 per year
Cross Border Talents is recruiting German Customer Support Agents to work in Cairo, Egypt.

Key Responsibilities and Accountabilities 
  • Handle inbound calls consistently meeting and maintaining Department standards and goals.
  • Ability to provide expert advice and accurate information to customers.
  • Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs.
  • Resolve calls and only escalating when all options have been ruled out.
  • Provide clear and concise documentation of all cases.
  • Meet schedule adherence goals set forth by the client.
  • Periodically make outbound calls to customers to follow up on a variety of issues.
  • Use multiple applications during call.

Decision Making Authority

- Decisions Expected

  • Resolving customers issues    
  • Addressing customers' requirements

Main Job Requirements

- Education and Specific Training

  • University Graduates or an equivalent degree
  • College Drop outs: high school graduated or university drop outs for at least one year.

- Work Experience

  • No Particular experience is required.
  • Previous customer experience is a plus.

Requirements

  • - Technical Skills
    • Excellent command of the German Language (B2)
    • Ability to use computers
    • Ability to use internet applications
    • Typing speed of minimum 20 W/M & 80% accuracy
  • - Competencies and Specific Skills
    • Great verbal & written communication skills.
    • Has an ability to handle the customers' issues.
    • Has the ability to solve problems in a short period of time.
    • Has the flexibility & adaptability towards the working conditions & hours.

Benefits

  • Highest net salary in the industry range.
  • Language Bonus
  • You will be receiving your KPIs in the Euro equivalent
  • Overnight allowance
  • VPN Mobile allowance
  • Social insurance.
  • Medical insurance

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