Customer Support Specialist
3 days ago
Company Description
Sutherland is a global leader in digital transformation, specializing in artificial intelligence, automation, cloud engineering, and advanced analytics. We collaborate with iconic global brands to innovate and deliver scalable business solutions through digital engineering services. With 363 unique inventions, including 250 AI-based technologies, we provide comprehensive digital transformation solutions. Leveraging market-leading products and strategies, we optimize critical business operations, reinvent customer experiences, and drive measurable outcomes. Our commitment is to engineer impactful digital solutions that empower businesses and enrich customer relationships.
Role Description
This is a full-time, on-site Customer Service Support role based in Cairo. The selected candidate will respond to customer inquiries, resolve technical issues efficiently, and provide excellent customer support through phone and other communication channels. The role includes ensuring customer satisfaction and maintaining high-quality service levels. Regular tasks will involve addressing customer concerns, delivering solutions promptly, and enhancing every interaction to improve customer experiences.
Qualifications
- Strong proficiency in Customer Support and delivering Customer Satisfaction
- Excellent Customer Service and Customer Experience skills
- English Level B2/C1
- Flexibility with night and overnight shifts
- Experience in Customer Service is a plus.
Benefits
- Competitive salaries
- Transportation provided
- Social and medical insurance
- fully paid training
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