Customer service_Team leader
2 weeks ago
Company Description
RAYA Customer Experience provides next-generation BPO and customer experience management for clients across various industries. Since 2001, RAYA CX has been the preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Delivering from competitive and skilled labor markets, RAYA CX offers integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
Role Description
This is a full-time on-site role for a Customer Service Team Leader, based in Cairo, Egypt. The Team Leader will manage day-to-day operations, ensure customer satisfaction, oversee customer support, and handle customer service management tasks. Responsibilities include guiding team members, monitoring performance, handling customer inquiries, and maintaining communication standards.
Qualifications
- Customer Service Management, Customer Service, and Customer Support skills
- Ability to ensure Customer Satisfaction
- Strong Communication skills
- Excellent leadership and team management abilities
- Ability to work on-site in Cairo, Egypt
- Experience in a customer service or BPO environment is a plus
- Bachelor's degree or equivalent experience in a related field
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