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Branch Admins

48 minutes ago

Cairo, Cairo, Egypt Berlitz Egypt Full time

The Branch Admin is expected to:

  • Track the current customers re-enrollment.
  • Manage and respond to customer inquiries via phone, email, or in person.
  • Handle system updates, including customer information and transaction records.
  • Collect unpaid balances and follow up on overdue payments.
  • Process certificate requests and manage related inquiries.
  • Address system-related requests such as make-up sessions, freezes, transfers and exams.
  • Track and retain the current number of clients in the system.
  • Follow up on missing clients and ensure proper documentation.
  • Monitor and respond to absent calls efficiently.
  • Maintain positive customer relations and ensure customer satisfaction.

The Call Center Agent is expected to:

  • Track the available leads and convert them to inquiries.
  • Book placement tests.
  • Conduct outbound sales calls.
  • Handle clients' concerns and inquiries.
  • Handle system updates, including customer information and transaction records.
  • Follow up on missing clients and ensure proper documentation.
  • Maintain positive customer relations and ensure customer satisfaction.

Shifts:

  • 8 working hours - from 2 PM to 10 PM (for branch admins) / rotational (for call center agents).
  • 6 days a week- Fridays off.
  • Work Locations available: Nasr City, Maadi, Rehab.
Desired Candidate Profile

The perfect candidate should:

  • Have a Bachelor's degree in any major (A MUST).
  • Fresh graduates are welcome to apply.
  • 1-2 years experience in the field.
  • Have a good command of written & spoken English language.