Manager of Delivery Solutions

About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

The role:
We are looking for a hands-on, data-driven
Manager – Delivery Solutions
to oversee the operations and growth of our PUDO (Pick-up & Drop-off) network. This role will focus on managing partner acquisition, onboarding, performance monitoring, and process optimization to ensure a seamless last-mile delivery experience. The Manager will work closely with product, tech, and operations teams to optimize network efficiency, partner engagement, and customer convenience.

Job Responsibilities

• PUDO Network Management & Optimization:
• Manage the day-to-day operations of the PUDO network, ensuring consistent partner performance and high service levels
• Monitor and optimize the network to meet delivery coverage targets, customer demand, and operational KPIs
• Identify gaps in coverage and propose solutions to improve proximity, convenience, and cost efficiency
• Maintain accurate records of all PUDO locations, geofences, and network performance metrics
• 1. Partner Acquisition & Relationship Management:
• Identify, evaluate, and onboard retail, convenience, and logistics partners to expand the PUDO network
• Conduct partner negotiations, establish clear expectations, and maintain long-term relationships
• Ensure partners are trained, compliant, and fully integrated with the delivery platform
• Resolve operational issues with partners promptly to minimize service disruptions
• 1. Data-Driven Decision Making & Reporting:
• Analyze delivery heat maps, customer density, and historical performance to inform expansion and operational priorities
• Monitor KPIs such as onboarding SLA, geofence accuracy, partner performance, and customer satisfaction
• Prepare regular performance reports and provide actionable insights to senior management
• Use data to identify process bottlenecks and propose improvements for efficiency and scalability
• 1. Process Improvement & Automation:
• Support automation initiatives for partner onboarding, tracking, reporting, and performance monitoring
• Develop and maintain standard operating procedures for partner management and network operations
• Continuously refine processes to enhance reliability, scalability, and cost efficiency
• 1. Cross-Functional Collaboration:
• Work closely with Product & Tech teams to ensure seamless partner integration and platform functionality
• Collaborate with Operations, Customer Experience, and Logistics teams to resolve issues and improve last-mile delivery
• Support initiatives to improve overall delivery experience, reduce delays, and enhance service quality.

Qualifications & Experiences

• Experience in quick commerce (Q-commerce), e-commerce logistics, or last-mile delivery operations
• Proven ability to manage and scale partner networks (experience with 100+ sites preferred)
• Strong analytical and data-driven decision-making skills
• Knowledge of last-mile logistics, delivery operations, and retail partnerships
• Familiarity with logistics tech platforms, integrations, and automation tools
• Excellent communication, negotiation, and stakeholder management skills
• Ability to work in a fast-paced, high-growth environment
• Key KPIs:
• Number of Partners Successfully Onboarded
• SLA Compliance – time from partner sign-up to live activation
• Accuracy of Partner Locations within Delivery Zones
• Network Alignment with High-Demand Customer Areas
• Partner Performance & Reliability Metrics
• What We Offer:
• Opportunity to manage and optimize a nationwide PUDO delivery network
• Exposure to cross-functional operations, technology, and logistics strategy
• Competitive compensation and benefits
• Dynamic, innovative, and growth-oriented company culture

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.