Business Operations Specialist

Location: District 5

Are you passionate about creating inclusive, meaningful impact in children's learning and mental health spaces?

At CIPPO, we are redefining inclusive practice within children's natural environments, homes, schools, and communities, by integrating psychology into everyday settings. We partner with families, schools, and practitioners who share our vision, empowering children to thrive through neurodiversity-affirmative approaches and psychosocial interventions.

We are intentionally shaping a culture built on autonomy, trust, and continuous learning. Our teams operate with transparency and shared accountability, because we believe that a strong internal culture drives lasting external change.

Role Overview

We are looking for a highly organized and proactive
Business Operations & Fulfillment Officer
to support the smooth execution of CIPPO's internal workflows, service delivery processes, and operational systems.

You will be a core pillar in ensuring that every operational step, from receiving service requests to final activation, is seamless, accurate, and aligned with CIPPO's quality standards.

Through these functions, you will support our teams, strengthen our service systems, and maintain the operational backbone that allows CIPPO to deliver impact at scale.

Key Responsibilities

Operational Coordination & Fulfillment

• Coordinate cross-functional workflows between CarePlanning, Finance, On-Field Teams, and Customer Experience
• Oversee service activation processes and ensure all required steps are completed accurately
• Support implementation of operational checklists, SLAs, and service readiness protocols
• Monitor workflow status and escalate operational gaps when needed

Systems, Data, & Documentation

• Log and track payments, service requests, and operational updates
• Maintain accurate data across portals, dashboards, and internal systems
• Support the creation and onboarding of family and practitioner accounts
• Ensure documentation is complete, organized, and compliant with internal standards

Customer & Practitioner Support

• Coordinate with parents and practitioners for operational requirements
• Support booking, scheduling, and fulfillment logistics across teams
• Maintain a smooth experience throughout the family journey by ensuring operational clarity and follow-up

Qualifications

• Strong organizational and administrative skills
• High attention to detail and accuracy in data and documentation
• Excellent communication and coordination abilities
• Ability to multitask and work under time-sensitive workflows
• Experience in business operations, administrative support, or fulfillment roles (preferred)
• Comfort working with digital tools, portals, CRMs, and data systems

Skills & Mindset

Operational Excellence:
Ability to streamline workflows and maintain clarity across moving parts

Communication:
Clear, professional, and supportive communication with teams and families

Problem-Solving:
Ability to troubleshoot operational gaps and propose efficient solutions

Accountability:
Ownership of tasks, follow-through, and reliability in fast-paced environments

Adaptability:
Comfort working in evolving systems and structures

Growth Mindset:
Commitment to continuous learning and contributing to stronger processes

Why Join CIPPO

This is not just an operations role; it's a chance to build and refine the systems that enable meaningful impact.

At CIPPO, you will be part of a mission-driven team that values clarity, trust, ownership, and purpose-driven work. You will help build scalable, ethical, and human-centered systems that directly support children, families, and practitioners.

If you're ready to operate at the heart of CIPPO's ecosystem and help our services run with precision and care, we'd love to meet you.