Operations Manager

4 days ago

New Cairo City, Egypt Savills Middle East Full time 40,000 - 60,000 per year

The Role

We are seeking a full-time Operations Manager focusing on the management of the property's operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key Responsibilities

  • Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
  • Cooperate with other departments (e.g. financial, marketing, technical)
  • Liaise with tenants, to manage their ongoing operational and technical requests.
  • Manage the operational part of service charge budget and prepare recommendations for improvement.
  • Provide operational data, analysis as required to by Department Head
  • Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
  • Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
  • Controlling & ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair & maintenance, health & safety.
  • Management of tenant's operational "complaints".
  • Manage and ensure fulfilment of third-party contractor's contractual obligations to ensure smooth operation, repairs etc.
  • Control of working practices of contractors in the property
  • Manage units' debts, penalties and sales reports escalation.
  • Managing the tendering or re-tendering of any operational service required at the property.

Skills, Knowledge and Experience

  • Experience: at least 4-5 years in FM or Operational management
  • Strong operational and facilities management skills
  • Conflict resolution and tenant relationship management
  • Attention to detail and ability to multitask in a high-pressure environment

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