Bilingual Customer Service Representative

5 days ago

Qesm El Maadi Cairo, Egypt FlairsTech Full time 120,000 - 240,000 per year

Role Summary

As a
Back Office Bilingual Customer Service Representative
at Wingbuddy, you'll support internal and external customer inquiries, maintain accurate records, process work behind the scenes, and ensure clients' travel needs are met with precision. You'll communicate in [Language1] & English (or whatever the two required languages are), helping enhance efficiency and customer satisfaction.

Key Responsibilities

  • Handle and respond to customer inquiries via email, chat, or ticketing systems in both languages.
  • Process bookings, changes, cancellations, refunds, or other back-office travel operations.
  • Maintain and update customer records, ensuring accuracy and completeness.
  • Verify required documentation, perform data entry & ensure systems are up-to-date.
  • Coordinate with front-line Customer Service team to resolve escalated issues.
  • Monitor & follow up on pending tasks, making sure actions are completed in a timely manner.
  • Assist with reporting: compile feedback, identify trends or recurring issues for process improvement.
  • Ensure adherence to internal policies, travel regulations, and customer data protection.
  • Ad hoc tasks or projects as required by management (e.g. system improvements, training, etc.).

Requirements & Qualifications

  • Fluency in
    English
    and
    French
    (written & spoken).
  • Strong communication skills, both verbal and written.
  • Prior experience in customer service, travel operations, back-office support, or similar role (preferably 1+ year).
  • Good organizational and time management skills — ability to handle multiple tasks / priorities.
  • Attention to detail and strong data accuracy skills.
  • Proficiency with using CRM / booking systems / internal tools; good computer skills (MS Office or similar).
  • Ability to work under pressure and meet deadlines.
  • Flexibility to work different shifts if required (due to international clients / travel time zones).

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