Senior Java Software Engineer
7 days ago
We are looking for a talented
Java Software Engineer
with solid hands-on experience in
IVR development
, particularly using
Avaya Orchestration Designer (OD)
. The ideal candidate will join our Development & Integration team and play a key role in building, enhancing, and supporting enterprise IVR solutions for major clients in the banking and telecom sectors.
Key Responsibilities
- Design, develop, and enhance
IVR applications
using
Avaya Orchestration Designer
. - Integrate IVR flows with backend systems including
core banking
,
CRM
, and
middleware
platforms. - Develop and maintain
Java-based services
supporting IVR functionalities. - Troubleshoot production issues and provide timely fixes and enhancements.
- Collaborate with cross-functional teams on solution design, architecture, and performance optimization.
- Ensure delivery of high-quality, scalable, and secure IVR applications.
Required Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- 3+ years of experience
in IVR development (preferably Avaya). - Strong proficiency in
Java
and Spring frameworks. - Deep experience with:
- Avaya Orchestration Designer (OD)
- VXML, IVR call flows, CTI integrations
- Web services (REST/SOAP)
- Understanding of
telephony protocols
(SIP, RTP, VoiceXML). - Experience integrating IVR with backend APIs and databases.
Preferred Skills (Plus Points)
- Experience with
Avaya Experience Portal
or
Call Center platforms
. - Familiarity with
microservices
,
Kafka
, or
middleware integration
. - Knowledge of
Linux
,
Tomcat
, and application deployment pipelines. - Strong problem-solving skills and ability to work under pressure.
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