Customer Service

6 days ago

Cairo, Cairo, Egypt MICO WORLD MENA Full time 100,000 - 150,000 per year

Company Description

MICO WORLD, founded in 2014, is a leading global open social platform committed to providing high-quality, rich, and engaging social experiences for users. Offering diverse features such as chatting, video and voice calls, live streaming, and games, the company has developed popular products including MICO, YoHo, TopTop, and Sugo. With over 100 million users spanning 150 countries and regions, MICO WORLD has a strong presence in markets such as the Middle East, Southeast Asia, South Asia, Europe, and America. Focused on enhancing localization and global branding, MICO WORLD collaborates with over 150,000 contracted anchors worldwide.

Role Description

This is a full-time on-site role for a Customer Service professional, located in Cairo. The role involves assisting customers through online chat, resolving their inquiries, providing excellent customer service, ensuring customer satisfaction, and enhancing customer experience. Daily tasks include responding to customer issues promptly, maintaining professionalism, and representing the company in interactions with users to foster positive relationships.

Qualifications

  • Strong skills in Customer Service, Customer Support, and Customer Experience
  • Ability to prioritize and ensure Customer Satisfaction by addressing client needs effectively
  • Proficient in Phone Etiquette and adept in written communication for chat-based interactions
  • Excellent problem-solving skills and a customer-focused mindset
  • Experience in a similar role or background in customer service is an asset
  • Proficiency in English (both written and spoken) is required
  • Ability to work in a fast-paced, on-site environment; flexible working hours may be required
  • Strong interpersonal skills and the ability to work effectively as part of a team

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