Major Incident Management

21 hours ago


Cairo, Cairo, Egypt Capgemini Engineering Full time 10,000 - 20,000 per year

Job Description

Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.

Job Description - Grade Specific

Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team to deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.

Ref. code

305194-en_US

Posted on

10 Nov 2025

Experience level

Experienced Professionals

Contract type

Permanent

Location

Cairo

Business unit

Cloud Infrastructure Services

Brand

Capgemini

Professional communities

Cloud Infrastructure Management



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