Major Incident Management
21 hours ago
Job Description
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
Job Description - Grade Specific
Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team to deal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organisation.
Ref. code
305194-en_US
Posted on
10 Nov 2025
Experience level
Experienced Professionals
Contract type
Permanent
Location
Cairo
Business unit
Cloud Infrastructure Services
Brand
Capgemini
Professional communities
Cloud Infrastructure Management
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