Sales Operations Support Specialist

WHO IS LAFARGE?

As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.

Job Purpose:

• Develop the local & exports sales support process in order to achieve the targeted sales volumes, facilitate & establish a smooth dispatch & transportation process through coordinating & monitoring the performance of the concerned departments to achieve the maximum revenue & volumes. Ensure sustainable Sales Operations to avoid any risks on the Top-Line results.

Responsibilities:

Health & Safety:

• Adhere to and enforce relevant legislation and policies and ensure that the highest degree of safety and safe working practices are maintained.

Functional:

• Identify, monitor & fix all the sales operations bottlenecks that put the sales targets at risk
• Drive & coordinate with all related departments (Logistics, Procurement, Quality, Production, Dispatch, etc.) to find solutions to enhance the sales operations
• Monitor the Daily Sales Targets (orders, deposits, loading rate .. etc.) and take actions when needed
• Ensure full alignment with sales team to secure the sales targets
• Monitor and ensure that the dispatch process and loading rate is within the projection in terms of time & loading rate in order to effective & achieve the sales targets.
• Monitor the execution of requested daily delivery plans of all geographical areas to ensure that the quantities are executed as per the sales plan.
• Maintain effective working procedures to promote the overall performance of the sales operations carried on with the minimum available resources
• Managing the role of the Sales Support as an interactive communication channel between the Sales Force, the Transportation, packing & Dispatch Department in order to have a smooth workflow
• Enforce the implementation and adherence to health & safety policies & procedures to maintain LCE as a safe working place

Experience, Qualifications & Education:

Education
:

• Bachelor's degree of Business Administration.

Technical Skills:

• Understanding of cement industry, logistics background, Negotiation & communication Skills, time management skills, Good listener.
• Professionalism: pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Initiative: Excited to take on responsibilities and challenges

Behavioral Skills:

• Negotiation / Communication skills.
• Problem solving.
• Results driven.
• Team player.
• Ability to transform ideas into actions.
• Ability to work with different profiles & experience levels, and build relationships.

Language Skills:

• Fluent written and spoken Arabic & English.

Experience:

• 2-4 years of experience in Sales Support/ Sales Operations.

WHO ARE LAFARGE PEOPLE?

Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

YOUR LAFARGE EXPERIENCE

At Lafarge, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.