Customer Care Advisor

5 days ago

Cairo, Cairo, Egypt Allianz Insurance Full time 60,000 - 120,000 per year

What you do

Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.

Your key responsibilities: 

  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retentio
  • Commit to the department`s service standards, including a 24 hours turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Implement AI tools to adhere to the department's service standards
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating client`s hospital admissions, evacuations, repatriations and other cases as required
  • Utilize conversational AI systems to efficiently respond to queries regarding cover, claims, hospitalizations, and complaints, ensuring swift and accurate communication.

What you bring:

  • Medical brackground is a plus.
  • Experience in a customer facing role is a must.
  • Previous experience in Call Centre environment would be beneficial.
  • Experience working in pressurized environment with tight deadlines.
  • Strong Knowledge of Microsoft Office (Excel, Word)
  • Applicants must be flexible to work within our rotating shift patterns.
  • High level of fluency in German and Englosh is a must.
  • Must be fully flexible to work rotating shift patterns including shift work, nights, and weekends.
     

What we offer:

Our employees play an integral part of our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being part of their journey. We are there to empower you and your professional and personal goals and for that reason here are some of our benefits:

  • Dynamic and Multinational working environment
  • Trainings and programs dedicated to Learning and Development (e.g. free accesss to LinkedIn Learning)
  • A wide range of employee benefits such as performance bonus, health insurance.
  • Open company culture, flexibility of working hours, giving you a hybrid working environment. 
  • Modern Offices
     

  • Customer Care Advisor

    3 days ago

    Cairo, Cairo, Egypt Allianz Partners Full time 10,000 - 40,000 per year

    What you doOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    5 days ago

    Cairo, Cairo, Egypt Nextcare Full time 120,000 - 240,000 per year

    What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    1 day ago

    Cairo, Cairo, Egypt Nextcare Full time 10,000 - 40,000 per year

    What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    1 day ago

    Cairo, Cairo, Egypt Nextcare Full time 30,000 - 90,000 per year

    What You DoOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor

    5 days ago

    Cairo, Cairo, Egypt AZGROUPPROD Full time 30,000 - 60,000 per year

    What you doOur Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to...

  • Customer Care Advisor with German

    5 days ago

    Cairo, Cairo, Egypt Allianz Partners Full time 60,000 - 120,000 per year

    Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous...

  • French Customer Care Advisor

    1 day ago

    Cairo, Cairo, Egypt Transcom Full time 10,000 - 20,000 per year

    French Customer Care AdvisorLocation: Egypt, CairoJob category: Customer Service Representative (CSR)Language: FrenchHere is your Chance Will you join our team? An exciting opportunity with this dynamic and fast-growing business awaits the right candidate in the role of English Travel Advisor for one of the biggest Companies in UK, Hurry Up & Join Transcom...

  • Egypt- Customer Care Advisor

    5 days ago

    Cairo, Cairo, Egypt Vodafone Full time

    Description:We are looking for graduates to kick start their career as 'Customer Care Advisors' at Vodafone Egypt by learning from the best in the field and the # 1 Telecommunications operator in Egypt.You will be starting off as Vodafone staff since day one with all the special benefits that come with it, also you will get the right exposure and experience...

  • Customer Advisor

    5 days ago

    Cairo, Cairo, Egypt Confidante Full time 60,000 - 120,000 per year

    Company DescriptionConfident Reach is a law firm marketing agency dedicated to helping small and midsize firms stand out in competitive markets. By combining creative firepower with strategic consultancy, Confident Reach crafts bold campaigns that build credibility, generate stronger cases, and access marketing systems that save time. Founded by a lawyer and...

  • Customer Advisor

    5 days ago

    Cairo, Cairo, Egypt Confident Reach Full time 60,000 - 120,000 per year

    Company DescriptionEGYCHAM is a leading HR Consultancy & Business Hub Corporate was launched in April 2010 by 3 scope of Business (Consultancy, Recruitment and Training). EgyCham has 3 Branches in 3 Capitals ( Cairo, Dubai & Riyadh ).Role DescriptionThis is a full-time on-siteCustomer Advisorrole located in5th settlement. TheCustomer Advisorwill be...