P&O (HR) Services Expert

Job Description
Key Responsibilities:
Employee Lifecycle Management

• Own and execute core HR processes from onboarding to offboarding, including contract management, internal mobility, and data changes.
• Collaborate closely with P&O Business Partners, Talent Acquisition, Payroll, Technology teams to ensure seamless employee experience.
• Maintain accurate and up-to-date employee records in HCM systems (e.g., Workday, SAP/HR Core, SHAPEiN).
• Ensure all transactions are documented in our Case Management System and processed within the defined Service Level Agreement and Key Performance Indicators (Turnaround time, first-time-right rate)
• Perform quality checks and apply 4eye principle as defined in Sandoz P&O Internal Controls.
• Identify process improvement opportunities and support global or regional HR projects.

Benefits Administration

• Oversee benefits-related processes such as enrollment, life events, and terminations.
• Provide expert support to employees on benefit offerings, policies, and provider escalations.
• Ensure compliance with local legal requirements and internal policies related to benefits.

Time & Attendance

• Manage time and attendance solutions, ensuring accurate tracking of working hours, absences, and leaves.
• Support line managers and employees in resolving issues and interpreting policies.
• Ensure compliance with local labor laws, union agreements (if applicable), and internal timekeeping policies.

Operational Excellence

• Ensure consistent adherence to Global and Local HR Policies, labor regulations and Data Protection Standards (GDPR)
• Maintain audit-ready documentation and follow robust process controls, including segregation of duties and 4eye-reviews.
• Support Internal Audits timely, accurate documentation and responses.
• Contribute to regular reporting of operational performance identifying root causes for SLA breaches, quality issues, and implementing corrective actions.

Qualifications

• 3–5 years of experience in HR Operations, ideally in the pharmaceutical or regulated industry
• Strong working knowledge of Egyptian local labor law and HR compliance requirements
• Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow) and time management tools
• Excellent communication Skills and ability to manage complex stakeholder relationships.
• Strong interpersonal, stakeholder management, and problem-solving skills
• High attention to detail and commitment to data accuracy
• Ability to work in a fast-paced, matrix organization.
• Deep understanding of Operational Metrics (SLA, KPI, quality audits)

Languages

• Fluent in Egyptian Arabic and English (written, reading and spoken)
• Additional languages are an advantage

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported

Join us

Commitment To Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.