Digital Learning support specialist

5 days ago

Cairo, Cairo, Egypt Genesis International Schools Full time $25,000 - $50,000 per year

Company Description

Genesis International Schools

Role Description

Provide technical and user support for our digital learning platforms within the Information Technology Department.

This position reports directly to the IT Manager and plays a key role in ensuring an effective and seamless online learning experience for teachers and students.

Key Responsibilities:

  • Provide technical and user support for the Learning Management System (LMS) and other learning tools.

  • Assist teachers and students in using digital platforms effectively.

  • Manage user accounts, course enrollment, and digital content uploads.

  • Troubleshoot and escalate technical issues as needed.

  • Prepare user guides and provide training sessions.

  • Support the implementation of digital learning initiatives and improvements.

Qualifications:

  • Bachelor's degree in Educational Technology, Computer Science, or Information Systems.

  • 1–3 years of experience in LMS or e-learning support.

  • Knowledge of tools such as Moodle, Google Classroom, or Microsoft Teams.

  • Excellent communication, problem-solving, and support skills

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